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li-yan Li Yan|   Feb 21, 2021

Collections Training

Is there any training program you’d recommend that can help a customer service team take on collections duties? Ideally, those people with past-due payments would be able to stay on as clients with slightly modified payments or services schedules, but there’s a limit to how much leeway a customer service agent can have in this area and my team is particularly reluctant to just…push clients to pay.

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