Chatbots answer customer visitor questions or requests. While many rely on command-based functions, the better AI chatbots use artificial intelligence, especially NLP (natural language processing), and sentiment analysis.
Occasionally people refer to these bots as AI assistants, conversational interfaces, conversational agents, or even chatterbots.
Clinical Decision Support (CDS) provides clinicians, staff, and patients with patient information, usually at the point of care. Clinical Decision Support takes over many routine tasks from clinicians and flags potential problems and solutions for the medical team and patient.