CCM Program with Lots of User Flexibility

I’m interested in a customer communications management program that will allow customer service agents a lot of freedom to create their own tasks, their own tags, and generally to manage their customers as they see fit. Do you have any recommendations?

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Connected Use Cases

Employee Onboarding

Employee onboarding refers to the process of welcoming and training new employees. This includes setting up their details in the HR system, providing them with security clearances, training them in the company’s policies and the duties, and integrating them into the social life of the company. Survey after survey shows that effective onboarding is crucial to employee retention and company reputation, but few organizations set up a well-planned, data-based system.

Employee Satisfaction and Development Management

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Remote Employee Management

Remote employee management refers to the methods of managing remote workers. Whether they are seasoned in-field professionals or office workers newly adjusting to working from home, the approaches may be different but the data collection and analysis will be similar. In these fraught times, especially, managers must take special care to account for their employees’ mental states.