Is there a way to automatically route incoming calls to the correct departments aside from or in addition to automatic menus? Is there also a way to direct potential fraud calls to the back of the queue in perpetuity?
B2C fraud includes insurance fraud, payment fraud, identity theft, etc. and reviewing claims is so time-consuming and difficult that many insurers do little more than a cursory review on small claims. Fraudsters know this and will file—and win—small claims for losses that didn't really occur.
Nowadays, the abundance of data and the advances in Machine Learning and big data applications reduce the need for top-down segmentation of customers. Smart customer clustering based on many commonalities help companies better address customer needs to provide the right experience and divide resources efficiently.
Sensor-enabled vehicles use an autonomous navigation system to move through the atmosphere or down roads and terrain without direct, continuous human direction. Vehicles that use autonomous navigation systems include robots, spacecraft, ships, airplanes, and cars.
Naturally, there is a lot of overlap between this use case and remote navigation systems.